Refund and Returns Policy

As of right now, Daystar Handyman Services does NOT ship anywhere.  We gladly build and deliver, for a fee, to Oklahoma residents.  And possibly even to those as far away as Dallas, since we have family there.  But the items we build are wood, (sometimes solid wood) and therefore too expensive for us to ship.  We’d much rather have fun building and designing for our customers.  And that way you guys can enjoy them too.  So hopefully we don’t have to worry about things getting broken in shipping, for the most part.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and it’s subject to a restocking fee since these are all custom, made to order products.  You have 48 hours from the time that you make your purchase to change your mind and cancel your order.  

There are non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at daystarservices@yahoo.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at daystarservices@yahoo.com so we can discuss the best way to get the item to have it replaced.

Gifts

If the item was marked as a gift when purchased and delivered to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order delivered to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, contact us at daystarservices@yahoo.com so we can set up the best times to get the product back.

You will be responsible for returning your item.  If you receive a refund, the cost of any delivery fees will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at my3daughters891976@gmail.com for questions related to refunds and returns.